My Portfolio

eLearning Modules

Detective Heart: Claims Detective

Home Warranty Spotlight: What the Pump?

Contract Coverage: Pest Control

Decision Making: Be Optimistic

Videos

These are videos that I created that were a part of classroom instructor-led content or change management campaigns.

A Day in the Life...

New Product Introduction

Infographics

Here is a series of infographics I created for a call center campaign that focused on the soft skills needed to handle difficult interactions with customers. 

The infographics were printed as large banners and posted in four call center locations in both the U.S. and Central America.